Hardware & System Maintenance

In addition to the standard warranty coverage for your hardware provided by vendors, Storage-tech offers extended warranties and maintenance services to protect your hardware investments and to minimise downtime due to hardware failure.

Our flexible plans cover everything from computer hardware to enterprise appliances and provide fast, reliable and cost-effective support.

  Computer Products Enterprise Systems
Product Coverage Desktop, Notebook, Printer, Monitor, Server, Storage etc. IPT, Router, Switch, Firewall, VPN, etc.

Maximise the uptime of your IT systems by selecting the plan best suited for your business. Storage-tech offers the following services and support to our customers:

Dedicated Customers Service Centre

Fault reception, follow up calls, remote diagnostics and dispatch to on-site engineer for hardware repair/ parts replacement.

Enhanced Onsite Support at Day One

Enhanced service levels beyond manufacturers' standard onsite support with next-half business-day response.

Post-Warranty Maintenance Coverage

Upon the expiry of vendor's warranty, Storage-tech provides continuous support and services to your equipments. We have a team of professional field engineers and stocked parts to ensure your hardware investment could sustain for additional years.

Service Level Enhancement

Basing on your specific requirements and business needs, customised service level uplifting is provided for your in-warranty or post-warranty equipments. Our Bronze, Silver, Gold and Platinum service levels provide you with flexible options for on-site response time and service hour coverage:

Service Level Service Hours x Working Days On-site Response Time
Bronze 8 x 5 Next Half Business Day
Silver 14 x 7 Next Half Business Day
Gold 24 x 7 4 Hours
Platinum 24 x 7 2 Hours

Loaner Support

In case of equipment breakdown, we provide equivalent or above level loaner units as a contingency substitute to guarantee uptime service level.

Storage-tech Repair Centre

Our well equipped workshop ensures our provision of continuous support to your equipments including end of life products. With our team of repair experts, we guarantee parts availability in most cases by repairing every single part by ourselves.

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